Refunds, handled by Paddle.
WineSpirit uses Paddle as our Merchant of Record. All purchases, payments, and refunds are processed by Paddle in accordance with their consumer terms.
Effective: May 14, 2026
How Refunds Work
When you purchase a WineSpirit subscription, your transaction is processed by Paddle.com Inc. as the Merchant of Record. Paddle handles billing, payments, refunds, and tax compliance.
All refund requests are governed by Paddle's Invoiced Consumer Terms and Conditions and reviewed by Paddle's support team.
How to Request a Refund
Refund requests are submitted to Paddle directly:
Have your purchase email address and Paddle order reference number ready when contacting Paddle.
Cancelling Your Subscription
You can cancel your WineSpirit subscription at any time from your account settings or by contacting Paddle.
After cancellation, your account reverts to the Free tier. Your collection data and account remain accessible — only the paid features become unavailable.
Changes to This Policy
We may update this Refund Policy from time to time. The current version's effective date is shown at the top of this page. For full terms governing your subscription, see our Terms of Service.
For Paddle's policies, refer to Paddle's Invoiced Consumer Terms and Conditions.
Have a question?
For refunds and billing, contact Paddle at paddle.net. For product or account questions, reach out to us.
info@winespirit.app